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Do You Really Care? The Importance of Caring Leadership

The importance of caring leadership cannot be overstated, as studies show that a significant percentage of employees feel undervalued and invisible in the workplace. The consequences of this caring deficit are far-reaching, leading to increased turnover rates and adverse mental health outcomes for individuals. In order to address this crisis and create a more caring work environment, leaders must confront and overcome several significant barriers. Here are five key questions to assess what may be hindering caring leadership:

  • Are you heavy on knowledge but light on action? Caring is something that should be obvious, but sometimes we just don't show it. Or perhaps we are guilty of demonstrating care in the way we would like to be treated versus in the way the other person would prefer. Leaders must learn how to consistently show they care. Start by evaluating how effective you are in demonstrating specific actions that show every employee you care in ways that is unique to each of them. Make plans to get better at it and use different ways to check on people to make sure they're really okay.

  • Do you build “care” time into every day? The finite nature of human attention and energy means that leaders can only extend their care when they have the capacity to do so. Organizations must ensure that leaders have the time and energy to focus on caring by creating systems that allow for adequate attention to employees' well-being. This involves redistributing tasks and responsibilities, fostering a supportive work culture, and preventing burnout among leaders.

  • Does the environment support caring behaviors? The work environment plays a crucial role in facilitating or hindering caring behaviors. Leaders need an environment that makes caring possible and reinforces caring as a valued behavior. Organizations should establish practices, processes, and rewards that incentivize and promote caring behaviors, ensuring that caring becomes an integral part of the leadership framework.

  • Do you recognize the power of small? Leaders often underestimate the positive impact they can have on their employees' lives through small acts of kindness. Chronic low self-esteem can contribute to this miscalculation, as leaders may not fully recognize their influence. By building leaders' self-esteem through experiences of mattering to others and dispelling the false separation between work and life, organizations can empower leaders to recognize and appreciate their impact, fostering a caring mindset.

  • Do you have the courage to care? Overcoming the barriers to caring leadership requires courage. Leaders must have the strength to acknowledge the weight of their impact, seek support to develop caring skills, and challenge existing systems that hinder care. By demonstrating courage and daring to do what is right for their employees' well-being, leaders can pave the way for a caring and compassionate work environment.

Creating a culture of caring leadership is not a simple task, but it is an essential one for the well-being and success of both individuals and organizations. By doing so, leaders can make a profound difference in the lives of their employees, fostering a positive work environment that promotes well-being, productivity, and organizational success.

It is through intentional efforts to overcome these barriers that leaders can truly embody the principles of caring leadership and create a workplace that thrives on compassion and empathy.

Dr. Merrylue Martin is President and CEO of the Job Joy Group and best-selling author of the Big Quit Survival Guide. To learn more, visit and connect on LinkedIn.


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